Dennis was so helpful! This was the smoothest car repair experience I have ever had. My car was rear-ended and had a significant amount of damage. What could have been an additional stressful situation was mitigated by great communication and excellent repair work. I would bring my car here again if need be and would highly recommend this repair shop.
Do not take your car here if you are very particular about it like me!
*** UPDATE *** Per Abra's response to this review below, I spoke with their regional manager and basically re-stated everything. He said I would "definitely" receive a call back from someone within 48 hours, but that never happened.
For anyone wanting to take their vehicle to Abra Auto Body in Clayton, MO, for repairs, please read this first. Earlier this year, I took my 2005 Volvo S60R to have some minor accident damage involving the left front fender and wheel repaired. Abra was the designated shop for my (former) insurance carrier, Liberty Mutual. What bothered me initially was that the entrance to their facility was on a fairly steep incline for a vehicle with a low-profile OEM body kit like mine. When I went in for the estimate, I had to come in on an angle, creeping slowly to avoid damaging my front end. When I warned their estimator about this, she sloughed it off and told me that they get cars that sit lower than mine in "every day" without an issue, and that I would have "nothing to worry about." So a few nights later, I dropped off my beautiful S60R in otherwise perfect condition for this minor repair. Just over 24 hours later, I received a call from their shop telling me my car was already finished and that one of their employees would be dropping it off at my residence as I live nearby. When I got home from work that night and inspected my car, I noticed that the body kit moldings on the front bumper had been damaged, and to make matters worse, my previously-perfect right front wheel had been rubbed up against a curb, damaging it. The next day, I immediately contacted their shop and told the manager what happened. They apologized and told me to bring the car back so they could repair the damage. After a few days, they told me it was ready. As I was in a rush when I came to pick it up as I was late for an appointment with a client, I only had time to give the car a two-second glance to make sure there was nothing they forgot to fix. As I was driving down the highway at 70 MPH, I heard a loud crunch, so I pulled off at the nearest exit and discovered that one of the moldings they had just repaired had flown off the car. I called Abra back and spoke to their manager. She denied her firm's responsibility and told me I couldn't prove otherwise. Upset, I took my car to another auto body shop known as Hunter Autobody in South St. Louis to investigate what was going on. Jack Hunter, the owner, first hooked up his paint depth meter to the fender Abra refinished and noticed the numbers were way off when compared to the rest of the car that had no previous damage. He then told me there were major issues with Abra's paint work; specifically, the repainted fender was loaded with visible dirt and debris - a sign that the body part was painted at Abra in a contaminated area; the amount of paint used was grossly inadequate; the amount of clear coat used was grossly inadequate and in fact was already starting to fade/fail; the wheel that Abra damaged and refinished was a poor match with the rest of the others, and to make matters worse, the wheel paint was already starting to bubble and flake off in areas; and finally, the one remaining front spoiler winglet molding that Abra damaged and then repaired was already starting to fall off the car. In fact, Mr. Hunter said he was rather shocked it actually remained on the car as long as it did. He showed me where Abra used generic phillips head type screws without washers to secure the winglets instead of using the proper ones from the factory, and that very little to no new glue was used. He told me normally in situations like this, he would appear as my expert witness in court as a lawsuit would be appropriate in this situation, but because of the simplicity of the repair, he agreed to re-do Abra's work at a reduced cost which saved me the headache of filing a lawsuit, missing work to go to court, etc. For the aforementioned reasons, I cannot recommend this company.
My experience with ABRA Auto Body & Glass was very refreshing. The customer service is friendly, honest and reliable. They would constantly update me on the progress of my vehicle on a daily basis. The work they did on my Jeep was great. It was a quality job that they accomplished quickly, less than 10 days which is something that I really appreciated. If you want great service in all realms this is the place to go.
All in all, I will not be bringing another vehicle back here ever again, nor should anyone who has a keen eye for any kind scratch, scuff, or dent, because this body shop's standards seem pretty mediocre.
Was very disappointed with the work this location performed. My car had moderate hail damage, and I brought it to Abra at the end of May. When I dropped my car off, I told them I needed an Acura specific windshield (windshield had been cracked from hail, also) installed, because of the autonomous-driving cameras at the top of the windshield. The lady said yes we will put one on, we know what we're doing. They completed the work in one day, which would've been great if the car was back to 100% but had me worried that they cut corners to finish the job. I go to pick my car up, and there is still a large dent on the window trim so they had to hold onto it for another few days which was no big deal, really. What I'm very dissatisfied with, are all the small dents that are STILL on my car. I pointed them out to the lady I was working with, and she just said she can't see them. But you're a body shop and you can't see the dents that are still on my car?!! There were also some new scratches I noticed on the roof and trunk after I had picked up my vehicle, in addition to swirls on my clear-coat from whatever car wash they took it through. They also installed the wrong windshield, so it took another two weeks for them to get the correct one in and installed on my car. Windshield is not a big deal because it was fixed, unlike the dents that are still on my car! Ridiculous I can't count on a body shop to remove all damage.
A bit hard to find. But their work is fast and professional.
Abra Auto Body Glass is a US Car Repair based in Clayton, Missouri. Abra Auto Body Glass is located at 125 Hunter Ave, Clayton, MO 63124, USA.
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